Support

Frequently Asked Questions

Answers to the questions we hear most. Still need help? Reach our team any time — details are at the bottom.

Products & finishes

What makes Aquamenities dispensers different?
They’re refillable fixtures made from marine-grade stainless steel, built for years of commercial use. Bottles lock into the fixture and are tamper-resistant, so they’re secure and guest-safe — and they replace single-use plastic miniatures for good.
What sizes and configurations are available?
Single, double, and triple dispensers in 9 oz and 12 oz, plus a 16 oz spa option, wall-mounted kits, and countertop carriages. Pick the number of bottles per fixture to match your amenities — for example shampoo, conditioner, body wash, and lotion.
What finishes can I choose?
Polished, Brushed, Black PVD, Bronze PVD, and Gold PVD. Available finishes vary by product and are shown on each product page.
Wall-mounted or countertop?
Both. Wall-mounted fixtures mount to the shower or vanity wall; countertop carriages sit on the counter. Most installs take just a few minutes.

Bottle brands & custom branding

Which bath & body brands can I offer?
50+ recognizable brands — including Apotheke, Beekman 1802, Pharmacopia, Juice Beauty, Los Poblanos, Hummingbird Farms, and more — plus a Clear (No Label) option. See Our Brands.
Can I put my own branding on the bottles?
Yes. Download our bottle template, design your label, and send it over — we’ll email a proof for your approval before anything prints. Start on the Custom Bottle Art page.
How much does custom branding cost?
A one-time artwork setup fee per fixture type — $200 single, $400 double, $600 triple — added once to your order no matter how many fixtures you buy, and good for reorders of the same fixture.

Ordering

I’m new to Aquamenities — how do I get started?
Tell us about your property on the Request a Quote page — share your room count and we’ll follow up with pricing, product recommendations, and samples, no obligation.
Do you offer samples?
Yes — request samples with your quote so you can see and feel the finishes before you decide.
Are you a distributor, or can I become one?
We work with distributors and resellers who supply the hospitality trade. For distributor questions, a wholesale order, or to become a new distributor, visit the Distributors page.
We’re an Avendra or IHG property — how do we order?
Avendra properties can find us on iBuyEfficient and load a PO, or email/call our team — see the Avendra page. IHG properties can use the IHG ordering portal.

Shipping

How is shipping calculated?
Freight is calculated at checkout based on your order’s weight and destination, so you always see an accurate rate for your shipment.
Can you handle large or bulk orders?
Yes — freight scales with the size and weight of your order, including bulk fixture and bottle quantities.

Installation

How are the fixtures installed?
Wall-mounted fixtures mount to the wall; countertop carriages sit on the counter. Most installs take minutes. Please note the warranty does not cover installation.
Are the dispensers secure?
Yes — fixtures lock with keys, making them tamper-resistant and guest-safe.

Care & maintenance

How do I refill the bottles?
Bottles are designed to be refilled and have a view window so housekeeping can check the level at a glance. Refill in a housekeeping or clean area rather than the guest room; gallon refill pumps make it faster.
How do I clean and maintain the fixtures?
Clean fixtures, bottles, and pumps with a non-abrasive cleaner such as Bar Keeper’s Friend. Take care unlocking the collar so it doesn’t damage bottle labels, and run warm water through each pump every 2–3 months to keep an even flow. Full steps, a video, and a printable guide are on the Care & Maintenance page.

Warranty

What does the warranty cover?
Fixtures are warranted for two (2) years, and bottles and pumps for one (1) year, from the date of purchase. The warranty does not cover installation or misuse of fixtures, keys, or tape. See the full Warranty page.
How do I make a warranty claim?
Email info@aquamenities.com or call (925) 938-2782, Monday–Friday, 7:30 am–4:00 pm PT. Please have your order number and a photo of the defect ready so we can help you quickly.

Sustainability

How do refillable dispensers help the environment?
One refillable fixture takes the place of hundreds of disposable miniatures over its lifetime, and the marine-grade stainless steel lasts for years and is recyclable at end of life. More on the Sustainability page.
Do they help meet plastic-bottle bans?
Yes. A refillable system is a clean, permanent way to comply with state bans on small single-use plastic hotel toiletry bottles — already in effect in California, and taking effect in New York and Illinois, with Washington to follow.
Still have a question?
Email info@aquamenities.com or call (925) 938-2782 — Monday–Friday, 7:30 am–4:00 pm PT.